Frequently Asked Questions
What makes your custom piñatas special?
Customers can choose from a variety of designs, themes, colors, and shapes, making them unique for any occasion, such as birthdays, parties, or events.
Can you describe the process for ordering a custom piñata? What do customers need to know?
We make the ordering process quick and easy. Simply select the size of your piñata from the list of options, give a description of the concept you have in mind or upload photos of your theme, and choose your colors. It's as simple as that!
What kind of piñata designs do customers ask for most often?
Numbers and cartoon characters.
What should customers keep in mind when thinking about the size and complexity of their custom piñata?
We've created a list of standard sizes to ensure your piñata is the proper dimensions. The exact measurements may vary depending on the shape you choose, some may be taller, while others may be wider. If you have specific requests or custom features you'd like, please be as detailed as possible when filling out the form. And don't hesitate to email us right after submitting your piñata form. We're happy to help with any questions or clarifications!
Are your piñatas refundable or returnable?
Each piñata is handmade with care, specifically designed based on your chosen shape, theme, and colors. Because of this, all sales are final and nonrefundable.
Can I make changes to my order after I place it?
Yes! We allow up to 1 day (24 hours) after your order is placed to make any changes or add special details. Just message us within that window and we'll update your order before production begins!